Policy

EXCHANGES & RETURNS

Gnash Swim accept returns for an exchange or full refund (excluding shipping cost), provided the following requirements are met;

DOMESTIC

  • The item(s) are returned within 10 business days of you receiving them.
  • The item(s) are in their original condition. All tags must be attached and hygiene seal in place.
  • Undergarments must be worn when trying on item(s).
  • Item(s) must not be worn, washed or altered.

SHIPPING COSTS incurred by returning an item are not covered by Gnash Swim. However if a new size is requested, we will cover the shipping cost (standard) of sending your new item(s) *applicable once.

SALE ITEMS are non refundable. Exchanges or store credits apply with re-postage cost covered by customer.

RETURN TO SENDER items can be re-sent with re-payment of shipping charges.  Cancelled orders will incur a $10AUD fee.

COMPETITION ENTRANTS who receive a discount on their purchased items will need to pay the postage costs on any exchanges.

INTERNATIONAL

  • The item(s) are returned within 15 business days of you receiving them.
  • The item(s) are in their original condition. All tags must be attached and hygiene seal in place.
  • Undergarments must be worn when trying on item(s).
  • Item(s) must not be worn, washed or altered.

SHIPPING COSTS incurred by returning an item are not covered by Gnash Swim. However if a new size is requested, we will cover the shipping cost (standard) of sending your new item(s) *applicable once.

SALE ITEMS are non refundable. Exchanges or store credits apply with re-postage cost covered by customer.

RETURN TO SENDER items can be re-sent with re-payment of shipping charges.  Cancelled orders will incur a $10AUD fee.

COMPETITION ENTRANTS who receive a discount on their purchased items will need to pay the postage costs on any exchanges.

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To return an item, please contact us here. We'll provide you with a return address and further information